Car Dealerships Suck
Normally, when you think of buying a new car you think of going to a lot, wandering around aimlessly for a while, arguing with salesmen, but leaving a few hours later with a new car. Unfortunately, this was not the case for Mr. Sitter. “The story behind this car is a great one, but I won’t bore you with all of the details.” said Sitter as he proceeded to tell me every painstaking detail.
“The whole process started out like any other; I went to The Nissan dealership in Missoula with my wife. We had had our eyes on this car for a couple months now, but because we live in the middle of nowhere Montana, our place never had the car we wanted. One day, I got a call from the dealership saying ‘hey, it’s the guys at the Nissan dealership. We finally have that car that you’ve been wanting to purchase for a couple months now.”
The car was a 2012 Nissan Murano: armada edition. A beautiful car that would be the envy of anyone. As you can see, this is the perfect car for a science teacher/ tennis coach/ wilderness guru who also has two kids.
“The next day my wife and I drove down to Missoula and bought the car. it was great! It was so fun to drive, there was so much legroom, and best of all it had that amazing new car smell. It was great… for about a week.”
At the time that Sitter purchased the car, it was the middle of June. Not only was it summer, but it was one of the hottest summers of the past 20 years. As you would expect from Sitter, he was busy on a drive to Whitefish with his family for some family bonding and hiking.
“About halfway way through the drive up I heard a loud click and then the air conditioning stopped working and the vents in the back began to continuously blow hot air. As you can imagine it was like being trapped in an easy bake oven. So the next day I called up the dealership and said ‘Hey, I’ve had this car for a week and the air conditioning just broke. Could you take a look at it?’ ‘Of course! Just bring the car in to our shop sometime this week.’ I brought it in the next day and they looked at it and said, ‘oh this is a simple fix, it happens all the time. All we need to do is order a part from our factory and it should be here in a few weeks.”
This is a prime example of the expert language and sharp tongue that make up every car salesman in America. It may seem like he is calm and collected and has the situation under control. But in the back of his head, he knows that this part is probably no longer being manufactured, that the alternative fix to this problem probably won’t work, that weeks of blood, sweat, and tears are ahead of him, and that it will end up taking six months to resolve this problem… which is exactly what happened.
“At this point, six months had gone by. I had been giving the dealership a call every week and every week I get the same response, ‘So the last thing we tried didn’t work, we’re going to try another thing which probably won’t work either.’ Of course they didn’t actually say that but that’s what I heard and this went on for six months. By this time we had already put ten-thousand miles on the renter car they gave us [which was a Tesla so I don’t know why he was complaining] and my wife was sick of this back and forth.”
Now according to Sitter, the conversation between his wife and the salesmen was nice and professional. There was no raising of voices or anything else of the sort. By the time 15 minutes was up, they had reached an agreement. However, Molly Sitter, Sitter’s daughter, has a different story.
“I remember one night I was sitting in my room just doing some homework, snapchatting some people – you know? Normal teenager stuff that’s all. While I was working on some math for Mrs. Dupuis and blasting some Panic! At The Disco I heard some screaming that was somehow louder than Brendon Urie. I paused my music and went to investigate and found that my mom was on the phone screaming her lungs out while my dad was just sitting in his chair with a mildly horrified look on his face.”
Sitter’s wife had gotten the dealership to agree to refund all of the money for the car, both the
price of the car and the literal thousands of dollars they had spent on repairs. The only catch, they had to buy a car from the same dealership. Sitter, after being worn down for months, agreed.
“My wife and I ended up choosing the same car, just a model that was a year or two older, I don’t remember. Now that everything is over and done with and I’ve had the car for a year I can honestly say that car dealerships suck.”